Perceptions of Top Management Officials Regarding Operative Factors of TQM at Public Sector Universities of Pakistan

  • Tanzeela Urooj Department of Education, University of Loralai - Balochistan
  • Fazal Hayat Department of Education, University of Loralai - Balochistan
  • Samiullah Sarwar Department of Education, University of Loralai - Balochistan https://orcid.org/0000-0003-3814-5865

Abstract

Abstract Views: 54

This study sought to explore the perceptions of vice-chancellors, registrars, and deans regarding the operative factors of total quality management at public sector universities of Pakistan. All the top management officials of 147 public-sector Universities constituted the population of the study. Participants of the study consist of 10 vice-chancellors, 10 registrars and 10 deans serving in the sampled institutions. Data was collected through a closed-ended questionnaire. The collected data was analysed through descriptive statistics (frequency, percentage, and mode). The findings of the study revealed that majority of the vice-chancellors, registrars and deans believed that total quality management (TQM) operative factors (Vision and Mission, Curriculum Design and Delivery, Monitoring of Program, Process and Performances) were implemented. Based on the result it was recommended that the government might focus on capacity building of concerned personnel of public sector universities of Pakistan to improve the quality of education. The government may provide an adequate budget for the implementation of TQM operative factors in an effective way.

Keywords: Total quality management, Vision and Mission, Curriculum Design and Delivery, Monitoring and Performances

References

Ahmed, Jashim Uddin. "Quality and TQM at higher education institutions in the UK: Lessons from the University of East London and the Aston University." American International University-Bangladesh; Research and Publications (2008).

Bayraktar, Erkan, Ekrem Tatoglu, and Selim Zaim. "An instrument for measuring the critical factors of TQM in Turkish higher education." Total Quality Management 19, no. 6 (2008): 551-574.

Besterfield, Dale H., Carol Besterfield-Michna, Glen H. Besterfield, Mary Besterfield-Sacre, Hemant Urdhwareshe, and Rashmi Urdhwareshe. Total Quality Management Revised Edition: For Anna University, 3/e. Pearson Education India, 1995.

Biggs, John, Catherine Tang, and Gregor Kennedy. Ebook: Teaching for Quality Learning at University 5e. McGraw-hill education (UK), 2022.

Colling, Clive, and Lee Harvey. "Quality control, assurance and assessment–the link tocontinuous improvement." Quality Assurance in Education 3, no. 4 (1995): 30-34.

Crosby, P. "Quality work group education–participant workbook." (1988).

Evans, James Robert, and William M. Lindsay. "The management and control of quality." (2005).

Fabrice, Hénard. "Learning our lesson review of quality teaching in higher education: Review of quality teaching in higher education." (2010).

Fayol, Henri. General and industrial management. Ravenio Books, 2016.

Feigenbaum, Armand V. "Total quality control." New York (1991).

Garvin, David A. Managing quality: The strategic and competitive edge. Simon and Schuster, 1988.

Juran, Joseph M. Juran on quality by design: the new steps for planning quality into goods and services. Simon and Schuster, 1992.

Kaynak, Hale. "The relationship between total quality management practices and their effects on firm performance." Journal of operations management 21, no. 4 (2003): 405-435.

Khan, Faridullah. "Developing a Total quality management framework for public sector universities in Pakistan." PhD diss., National University Of Modern Languages (NUML) Islamabad, 2010.

Khan, Nawar. Total Quality Management: Concepts, Tools, Systems and Awards. Nust Publishing, 2008.

Kotler, Philip. Marketing management, millenium edition. Prentice-Hall, Inc., 2001.

Levinson, William A., and Raymond A. Rerick. Lean enterprise: A synergistic approach to minimizing waste. Asq Press, 2002.

Powell, Thomas C. "Total quality management as competitive advantage: a review and empirical study." Strategic management journal 16, no. 1 (1995): 15-37.

Quinn, Anita, Gina Lemay, Peter Larsen, and Dana M. Johnson. "Service quality in higher education." Total Quality Management 20, no. 2 (2009): 139-152.

Rowley, D. J., Herman D. Lujan, and Michael G. Dolence. "Strategic Change in Colleges and Unviversities." (1997).

Sallis, Edward. Total quality management in education. Routledge, 2014.

Solanki, R. B. "TQM in higher education." Delhi Business Review 5, no. 1 (2004): 109-111.

Suarez, J. Gerald. Three Experts on Quality Management: Philip B. Crosby, W. Edwards Deming, Joseph M. Juran. Department of the Navy TQL Office, 1992.

Wani, Iftikhaar Ahmad, and Hakim Khalid Mehraj. "Total quality management in education: An analysis." International Journal of Humanities and Social Science Invention 3, no. 6 (2014): 71-78.

Welzant, Heather, Laura Schindler, Sarah Puls-Elvidge, and Linda Crawford. "Definitions of quality in higher education: A synthesis of the literature." Higher Learning Research Communications 5, no. 3 (2011): 2.

William, N., and G. Amin. "Higher education in Sudan and knowledge management applications." In 2006 2nd International Conference on Information & Communication Technologies, vol. 1, pp. 60-65. IEEE, 2006.

Yong, Josephine, and Adrian Wilkinson. "In search of quality: the quality management experience in Singapore." International Journal of Quality & Reliability Management 18, no. 8 (2001): 813-835.

Zavacki, John. "Lean Enterprise: A Synergistic Approach to Minimizing Waste." Quality Progress 36, no. 8 (2003): 97.

Zhang, Zhihai. "Developing a model of quality management methods and evaluating their effects on business performance." Total quality management 11, no. 1 (2000): 129-137.

Published
2023-09-06
How to Cite
Urooj, T., Hayat, F., & Sarwar, S. (2023). Perceptions of Top Management Officials Regarding Operative Factors of TQM at Public Sector Universities of Pakistan. Journal of History and Social Sciences, 14(1), 174-190. https://doi.org/10.46422/jhss.v14i1.279
Section
Articles