Perceptions of Top Management Officials Regarding Operative Factors of TQM at Public Sector Universities of Pakistan
Abstract
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This study sought to explore the perceptions of vice-chancellors, registrars, and deans regarding the operative factors of total quality management at public sector universities of Pakistan. All the top management officials of 147 public-sector Universities constituted the population of the study. Participants of the study consist of 10 vice-chancellors, 10 registrars and 10 deans serving in the sampled institutions. Data was collected through a closed-ended questionnaire. The collected data was analysed through descriptive statistics (frequency, percentage, and mode). The findings of the study revealed that majority of the vice-chancellors, registrars and deans believed that total quality management (TQM) operative factors (Vision and Mission, Curriculum Design and Delivery, Monitoring of Program, Process and Performances) were implemented. Based on the result it was recommended that the government might focus on capacity building of concerned personnel of public sector universities of Pakistan to improve the quality of education. The government may provide an adequate budget for the implementation of TQM operative factors in an effective way.
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